Device Support Services

ATTENTION: If you have found that your device isn't being used to its full potential due to your specific disability and would like to donate it back for another Veteran to benefit from its use; the process is simple. Send us a "Contact" message and we will send you a box and a prepaid label and arrange the shipping for you.

Device Manuals

Segway Owners Manual

Segway Battery Care

ALLY Chair Owners Manual

SegVator Manual

Roho Seat Adjustments

Support Requests Online

Battery Application

Maintenance Request

For main battery issues complete the battery application form and provide as much information on the form as possible. We will review your request and contact you.

For all other device issues complete the maintenance request form. (I.E.: key fob, tires, landing gear, seat cushions, hardware, etc....)

Recipient Survey

Help us to improve our program by completing this short survey. This survey should take less than 2 minutes. Thank you for your help in supporting our mission.